The GoBus:
231 724-6420
FAQ's | Riding the GoBus | Fares & Ticket Booklets | Trouble Free Tips
Frequently Asked Questions (FAQ's)
What is the GoBus?
The Muskegon Area Transit System GoBus
is a shared-ride public transportation,
pre-scheduled, curb-to-curb service for
the elderly, or persons with a disability.
Who can ride GoBus?
Persons over age 60, persons with disabilities,
their personal care attendants, companions,
and service animals.
Where does GoBus go?
GoBus travels all of Muskegon County
When is GoBus available?
Monday-Friday 7am-10:40pm
Saturday 9:30am – 5:30pm
How do I access GoBus?
Reservations may be made up to
14 days in advance by calling the
MATS office at 231-724-6420.
Riding the GoBus
How To Schedule
Reservations may be made up to 14 days in advance
or on a next day or same day basis, as space
permits. For best results, call in advance. When
scheduling, please have the pick up and drop off
address available. Call takers cannot book trips
without a street address.
15-Minute Window
GoBus operates on a 0-15 minute window of
operation. This means if your scheduled appointment
time is 2:00pm, the GoBus will arrive “on time”
between 2:00pm and 2:15pm. This allows the GoBus
to better serve more customers. Keep in mind the
GoBus can only wait 5 minutes.
Boarding the Bus
All MATS buses have wheel chair lifts. Drivers
will help customers on and off the bus as needed.
Drivers are unable to walk away from the bus or
push customers to and from the bus.
Parcels and Packages
Drivers must adhere to a schedule and customers
are allowed to bring only what they can independently
carry onboard in one load. Customers will not
be allowed to get on and off the vehicle loading
packages. Customers may consider purchasing a
small shopping cart, one that can be safely secured
and would not roll while in the vehicle.
Changing a Trip Already Scheduled
Passengers needing to change the time or
destination of a trip previously scheduled should
notify the MATS office as soon as possible.
Schedulers do the best they can to accommodate
the change, however, it is not always possible.
Cancel Policy
Please call the MATS office as soon as possible to
cancel a reservation. This allows other customers
to use the service.
No-Show, Cancel at the Door
Customers who have not boarded the bus 5 minutes after it arrives will be considered a "no-show". More than 3 no-shows in a calendar month may result in suspension of service. In order to serve the most people possible, it is necessary to limit the services provided to people that do not keep their appointments.
Companions
Customers may travel with companions. Companions must pay the fare amount the customer pays.
Companions must be picked up and dropped off at the same location as the customer. You must notify
the MATS office at the time of scheduling that you will have a companion(s).
Americans with Disabilities Act
The GoBus exceeds the requirements of the
ADA in many ways. For more information on
ADA, contact the MATS office.
Service Animals
Service animals are welcome on all MATS vehicles
and property to assist those with disabilities.
Lost and Found
If you leave something on the bus, you may call the
MATS office. Lost items are turned in to the office
at the end of the service day. Items unclaimed after
30 days will be discarded or donated to charity.
Compliments / Complaints
Compliments, concerns and complaints
may be made by calling the MATS office
at 231-724-6420. Comments will be
forwarded to the appropriate staff person.
Fares & Ticket Booklets
Fare Zones (One Way)
Exact fare will be collected by the driver when
boarding. Drivers are unable to make change.
> Metro Zone . . . . . . . . . . . .$2.00
> Zone 1 . . . . . . . . . . . . . . .$3.00
> Zone 2 . . . . . . . . . . . . . . .$5.00
Ticket Booklets
Ticket booklets may be purchased from the GoBus
drivers, the MATS office or the MATS terminal, in the
following amounts
> 10-Ride Metro Zone . . . . . . . . . . $20.00
> 10-Ride Zone 1 . . . . . . . . . . . . . $30.00
> 10-Ride Zone 2 . . . . . . . . . . . . . $50.00
Gratuity
Drivers are not allowed to accept tips of any form.
Trouble-Free Tips
- Write down the days and times of trips
when you make your reservation.
- Be waiting and watching for the
GoBus at the pick-up location at least
10 minutes before the scheduled
pick-up time in fairness to other
passengers. Drivers are unable to
knock at your door, honk the horn, etc.
- Have the fare ready – tickets or correct change.
Drivers are unable to make change.
- If your ride is more than 15 minutes
overdue, you may call the MATS office
at 231-724-6420 for more information.
- Wear seat belts at all times.
- Please don’t carry more than two
bags or parcels onboard the vehicle.
- No smoking, eating or drinking allowed.
