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GoBus

What is the GoBus?
The Muskegon Area Transit System's GoBus is a county-wide shared-ride, pre-scheduled, curb-to-curb public transportation service for persons over age 60 or persons with a disability.

Who can ride GoBus?
Persons over age 60, persons with disabilities, their personal care attendants, companions, and service animals.

Where does GoBus go?
GoBus travels all of Muskegon County

When is GoBus available?
Monday-Friday 7am-10:40pm
Saturday 9:30am – 5:30pm

How do I access GoBus?
Reservations may be made up to 14 days in advance by calling the MATS office at 231-724-6420.

 

 

Riding the GoBus

How To Schedule
Reservations may be made up to 14 days in advance or on a next day or same day basis, as space permits. For best results, call in advance. When scheduling, please have the pick up and drop off address available. Call takers cannot book trips without a street address.

15-Minute Window
GoBus operates on a 0-15 minute window of operation. This means if your scheduled appointment time is 2:00pm, the GoBus will arrive “on time” between 2:00pm and 2:15pm. This allows the GoBus to better serve more customers. Keep in mind the GoBus can only wait 5 minutes for you to board once it arrives to pick you up.

Boarding the Bus
All MATS buses have wheel chair lifts. Drivers will help customers on and off the bus as needed. Drivers are unable to walk away from the bus or push customers to and from the bus.

Parcels and Packages
Drivers must adhere to a schedule and customers are allowed to bring only what they can independently carry onboard in one load. Customers will not be allowed to get on and off the vehicle loading packages. Customers may consider purchasing a small shopping cart, one that can be safely secured and would not roll while in the vehicle.

Changing a Trip Already Scheduled
Passengers needing to change the time or destination of a trip previously scheduled should notify the MATS office as soon as possible. Schedulers do the best they can to accommodate the change, however, it is not always possible.

Cancel Policy
Please call the MATS office as soon as possible to cancel a reservation. This allows other customers to use the service.

No-Show, Cancel at the Door
Customers who have not boarded the bus 5 minutes after it arrives will be considered a "no-show". More than 3 no-shows in a calendar month may result in suspension of service. In order to serve the most people possible, it is necessary to limit the services provided to people that do not keep their appointments.

Companions
Customers may travel with companions. Companions must pay the fare amount the customer pays. Companions must be picked up and dropped off at the same location as the customer. You must notify the MATS office at the time of scheduling that you will have a companion(s).

Americans with Disabilities Act
The GoBus exceeds the requirements of the ADA in many ways. For more information on ADA, contact the MATS office.

Service Animals
Service animals are welcome on all MATS vehicles and property to assist those with disabilities.

Lost and Found
If you leave something on the bus, you may call the MATS office. Lost items are turned in to the office at the end of the service day. Items unclaimed after 30 days may be discarded or donated to charity.

Compliments / Complaints
Compliments, concerns and complaints may be made by calling the MATS office at 231-724-6420. Comments will be forwarded to the appropriate staff person.

 

 

Fares & Ticket Booklets

Fare Zones (One Way)
Exact fare will be collected by the driver when boarding. Drivers are unable to make change.

Metro Zone: $2.00
Zone 1: $3.00
Zone 2: $5.00

Ticket Booklets
Ticket booklets may be purchased from the GoBus drivers, the MATS office or the MATS terminal, in the following amounts

10-Ride Metro Zone: $20.00
10-Ride Zone 1: $30.00
10-Ride Zone 2: $50.00

Gratuity
Drivers are not allowed to accept tips of any form.

 

 

Trouble-Free Tips

  • Write down the days and times of trips when you make your reservation.
  • Be waiting and watching for the GoBus at the pick-up location at least 10 minutes before the scheduled pick-up time in fairness to other passengers. Drivers are unable to knock at your door, honk the horn, etc.
  • Have the fare ready – tickets or correct change. Drivers are unable to make change.
  • If your ride is more than 15 minutes overdue, you may call the MATS office at 231-724-6420 for more information.
  • Wear seat belts at all times.
  • Please don’t carry more than two bags or parcels on board the vehicle.
  • No smoking, eating or drinking allowed.

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